A NOTE TO OUR VALUED CUSTOMERS
FROM OUR CEO, John Baker
As the situation around the novel coronavirus (COVID-19) continues to evolve, I wanted to reach out to you personally about what we are doing at Suter to ensure the well-being of our employees and customers. We know this is an unsettling time for everyone and the health and well-being of our customers and employees is our highest priority.
At Suter, our values and purpose revolve around care and efficiency... for our employees, customers and communities. The following are some of the actions we are taking in alignment with recommendations from public health authorities (including the World Health Organization and Center for Disease Control):
- Hygiene standards for our employees are always a top priority when working in your homes or businesses. We are continuing to require hand-washing protocol for our team and increasing the frequency of our cleaning.
- We are committed to taking care of our team and will continue to provide them with up-to-the moment guidance and information so they can keep themselves, their family and you safe.
- We have restricted business related air travel domestic and international, and have modified or postponed large meetings.
- We are working diligently to continue to bring top notch service and repair in the most efficient manner.
We are also ensuring our teams are staffed up to support your 24/7 needs, and are committed to making it as easy for you as possible should you need our assistance.
On behalf of myself and our team we wish all of you wellness and thank you for your loyalty.
President & CEO