Information Technology Specialist I | Job Openings | CW Suter Services
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Information Technology Specialist I

CW Suter Services is rated among the area’s top employers as a local HVAC/Plumbing provider. We provide heating, cooling and plumbing services to the Sioux City and surrounding areas and have been here for over 90 years. We pride ourselves on giving excellent service to businesses and homes and are the leader in the industry when providing comfort.

We’re Hiring: Information Technology Specialist I

We are seeking a detail-oriented, thorough, and organized Information Technology Specialist I to join our growing team.

Primary Job Function:
The Information Technology Specialist I is a member of our IT Service Desk, and will be responsible for providing remote and on-site support of employees’ computers, servers, and network infrastructure. As a member of our Service Desk team they will provide a high-level of customer service in their daily interactions with employees through verbal, written, and in-person communication. They will respond to any and all inbound employee service requests in a timely and professional manner.
Compensation: Salary Range $40,000 – $45,000

Responsibilities & Duties:

  • Diagnose, troubleshoot, and resolve basic issues with employee computers, servers, devices, peripherals, and networking equipment – both remotely and on-site
  • Install and configure hardware components and software applications
  • Perform routine hardware and software maintenance on client computers, servers, and network infrastructure
  • Ensure that employee needs are being met through timely follow-through and provide a high-quality of customer experience through a professional demeanor
  • Ensure accurate and timely reporting and documentation of services and time spent servicing employees
  • Collaborate with team members to help identify, develop, and document processes, procedures, and work instructions

Qualifications Areas of Knowledge:

  • 2+ years end-user support experience in a technology related field, providing support of employee’s hardware, software, workstations, servers, and network infrastructure
  • Extensive knowledge and experience supporting Great Plains, SQL, Microsoft Windows operating systems, Microsoft Office suite (Office 365 preferred), desktop deployment technologies, hardware and software components of Windows based computers and associated peripherals
  • Experience working with and supporting Windows management solutions such as, Windows Server (2008/2012/2016), Microsoft Exchange (Office 365), and Active Directory
  • Familiarity with networking protocols and technologies such as switches, routers, firewalls, and wireless access points
  • Experience working with ticket management (ConnectWise Manage) and remote monitoring and management tools (Labtech/ConnectWise Automate)
  • Strong collaboration skills and the ability to work closely with team members on projects, problem-solving, and day-to-day operations
  • Self-motivated and able to operate independently, while balancing multiple projects, priorities, and meeting client deadlines
  • Strong written and verbal communication skills, and the ability to interact, instruct, and support end-users with varying levels of technical experience

Perks and Benefits:

  • Full Benefit package including:
    • Health, Dental, and Vision
    • 401(k)
    • Flexible schedule
    • PTO & Holidays
  • Company paid professional development & certifications
  • Tuition Reimbursement Program
Employment Application
ie. 8:00am - 5:00pm

Applicant Information

Full SSN will be required if your application is accepted for further review
Proof of eligibility will be required upon offer of employment

Contact Information

Applicant Questionnaire

Please specify hourly or annual
(If you have any questions about the functions of the job, please ask the interviewer before answering this question.)
Note: CW Suter complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. It is possible that a hire may be tested on skill/agility and may be subjected to a medical examination conducted by a medical professional.
Note: A conviction will not necessarily disqualify you
Relevant to driving positions only



ie. Sept, 2012 - May 2016


Separate with ;
ie. Sept, 2012 - May 2016
Select all applicable


Separate with ;
ie. Sept, 2012 - May 2016
Select all applicable

Other Education/Vocational Training

List any other education or vocational training you think we should know about here. Please provide dates and locations for each additional item you list.

Employment History

Begin with current or most recent employer. Do not exclude any employment. Include any applicable temporary employment. Previous salaries or wages will not be used to determine compensation at CW Suter. You may supplement this by uploading a resume.
For security purposes, we will only allow you to upload your file as a pdf.
City and State
Start Date - Termination Date (ie. Feb, 2016 - March, 2019)

City and State
Start Date - Termination Date (ie. Feb, 2016 - March, 2019)

City and State
Start Date - Termination Date (ie. Feb, 2016 - March, 2019)


Please list three persons, who are not related to you, who can provide professional references.

Applicant Acknowledgement & Authorization

I certify that answers given herein are true and complete to the best of my knowledge. I understand that any misleading or incorrect statements may render the application void and would cause for immediate dismissal in the event of employment. I understand and agree that I may resign my employment with CW Suter & Son at anytime for any reason. I understand that full-time employment with CW Suter & Son will be subject to the successful completion of background check and drug screening.

Under the provisions of the Fair Credit Reporting Act U.S.C., Sec. 1681, et seq., notice is herby given that a consumer report of investigative consumer report may be made which may included information pertaining to your employment history, education background, credit worthiness, character, general reputation, driving record, criminal record, personal characteristics, and mode of living, which will be used for employment purposes. An investigation into your worker’s compensation or industrial accident claims background may also be conducted under the guidelines of the Americans with Disabilities Act.

You are further advised under said act that any person who procures or causes to be prepared and investigative consumer report on any consumer shall, upon written request by the consumer within a reasonable period of time after the receipt by him of the disclosure required by subsection 1681(d), shall make a complete and accurate disclosure of the nature and scope of the investigation requested/ This disclosure shall be made in writing and mailed or otherwise delivered to the consumer within five days after the date on which the request for such disclosure was received from the consumer or such report was first requested, whichever is the latter.

You are further advised that if you are denied employment, either wholly or partly, because of information contained in a consumer report as that term is defined in the Fair Credit Reporting Act, that a disclosure will be made to you of the name and address of the consumer reporting agency making such report.

You are further advised that this online Application for Employment requires an electronic signature to complete submission. Typing your name and date in the designated electronic signature fields on this form constitutes your electronic signature. An electronic signature is the legally binding equivalent to your handwritten signature; it has the same validity and meaning as your handwritten signature.
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